FAQs

Why is my Interac deposit delayed?

Interac deposits usually arrive in 5 to 40 minutes, sometimes they can take a little longer because banks or payment providers need more time to process things, especially if they’re doing a random security check.

Also, you must make sure you’ve entered the correct email, message reference number, and amount—any small typo can cause a transaction to fail.

Don’t worry, though! Your money cannot be lost – the deposit is either on its way to your account or will be refunded by Wyzia within 1-3 business days if the transfer fails.

If it’s been more than two hours and your deposit is still with a “Started” or “Pending” Status get back to our support team and we’ll check it further!

I did not receive my Interac e-Transfer refund on a failed deposit

If you’re still waiting on a refund from a failed Interac deposit after 3 business days, we’re here to help track it down! Please provide us with your Interac e-Transfer Reference Number, which is case-sensitive and can be:

8 digits starting with “CA” (e.g., CA123aBc)
12 digits starting with “C1A” or “C1B” (e.g., C1A123aBc789 / C1B123aBc789)

You can find this reference number in the email confirmation from your bank. If not, your financial institution can provide it. To receive this information from your financial institution, speak directly to their web support. Share this with our support team, and we’ll work with the payment provider to confirm the status of your refund.

Am I eligible for a bonus or free spins?

Yes! You can earn bonuses through our automated offerings. We don’t provide bonuses through support requests, but you can snag exciting rewards from the Daily Wheel, Daily Gift, Quests, Level Rewards, Deposit Promos, Betty Shop, and Status Rewards. The more you play, the more chances you have to earn these bonuses!

How does the welcome offer work?

When you join Betty, you get three bonuses tied to your first three deposits. Here’s how it works:

1. First Deposit Bonus: Deposit at least $20 to claim the first bonus, but you can deposit more if you like. Just make sure you bet at least $20 from this first deposit before moving on to the second bonus. If you withdraw before betting this amount, the second and third bonuses won’t unlock.
2. Second Deposit Bonus: After betting at least $20 from your first deposit, you can unlock the second bonus by depositing $30 or more.
3. Third Deposit Bonus: Once you’ve unlocked the second bonus, you need to bet $50 (from your first and second deposits combined) to make the third bonus available. After that, deposit $50 to claim the third bonus.

This ensures that you will unlock all three parts of the offer successfully.
Keep in mind that promotions change as they’re updated regularly. For the latest offers available to you, be sure to check your Promotions page and carefully review the terms of use before claiming any bonuses. If you need more details or personalized help, our support team is always available to assist you.

Should I verify my account when registering with Betty?

Yes, you should verify your account when registering with Betty to ensure smooth gameplay and access to all features. We use an automated verification process upon registration, so it’s important to enter your legal name (not initials) and date of birth to make the process faster and more seamless.

If the automatic verification fails, you’ll be prompted to submit documents. Verifying your account is essential, as without it, you won’t be able to deposit funds or play. Here’s how to get verified:

Click the “Verify Identity” link in the top-right corner of your account.
Select “Start Verification.”
Upload a valid photo ID (driver’s license, passport, or identity card) and a selfie.
Note: Health cards are not accepted as valid IDs.

If you run into issues, you can manually verify by emailing [email protected] with a valid ID and proof of address (such as a utility bill or bank statement).

We aim to have all verifications done within 24 hours – if there are delays, please reach out to us on chat.

How to change my email?

To change your email address:
If you still have access to your current email, simply send us a request from that email and include the new one you’d like to use.
In case you no longer have access to your current email, send us a request from your new email and make sure to include:

• Your registered email for reference
• A valid ID
• A selfie holding the ID

We request these documents to ensure your identity is securely verified and to protect your account from unauthorized access.
In both cases, we’ll update your email within 24 hours, and we’ll always try to get it done even faster!

I can’t log into my account. What should I do?

If you’re having trouble logging in, don’t worry! Here are a few steps to help you get back on track:

Check Your Credentials: Ensure that you are using the correct email and password. Pay attention to any capitalization and special characters.

Password Reset: If you’ve forgotten your password, you can reset it by clicking the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to create a new password.

Account Lock: If your account is locked due to multiple unsuccessful login attempts, you will need to wait 15 minutes before trying again.

In case you’re still having trouble, feel free to reach out to our support team.

Why did my game freeze or kick me out?

If your game froze or kicked you out, it might be due to:

Internet Connection: A poor or unstable internet connection can cause games to freeze or disconnect. Ensure you have a stable connection and try restarting your router if necessary.

Browser Issues: Outdated browsers or app versions might cause performance issues. Ensure your browser or app is up to date. Clearing your browser’s cache and cookies can also help.

Server Issues: Occasionally, server maintenance or technical difficulties on our end might cause disruptions.

Device Performance: Ensure your device meets the minimum system requirements for the game and that it is running smoothly without too many background processes.

If the problem persists, please contact our support team with details about your issue, including the game you were playing, the time it occurred, and any error messages you received. Providing an exact Round ID from your Gaming Transactions page can be very helpful.